In some cases, we need to connect to your device to help you with your support case.
SplashTop SOS allows us to connect to your desktop in a secure and private remote control session.
This lets us see and use your device as if we were sitting in front of it.
To initiate a remote control session, please download this one-time-use software:
Once you have downloaded and started the application, please provide your support tech with the 9-digit code.
We will then be able to connect to your desktop.
Please follow these instructions to allow permissions before providing us with your 9 digit code:
Splashtop SOS permission settings on Mac OS – Splashtop Business - Support