In some cases we need to connect to your desktop to help you with your support case.
TeamViewer allows us to connect to your desktop in a remote control session. This lets us see and use your desktop as if we were sitting in front of it.
To initiate a remote control session please download this one time use TeamViewer session:
http://get.teamviewer.com/UpTimeHosting
Once you have downloaded and started the application we will be able to connect to your desktop.
