Why and when UpTime Web Hosting collects your information
UpTime Web Hosting collects the information you give us either online or by email, post, facsimile, face to face, over the phone including wholesalers and partners. In most cases, the personal information UpTime Web Hosting will collect from you is the personal information required in order to provide services to you, and also for ongoing management and support of those services. This information includes your full name, mailing address, phone number, email address, ABN and facsimile number. We may also collect your payment details such as your credit card number or bank account details.
How UpTime Web Hosting uses your information
We collect and use your personal information to deliver our services to you. This will include provision to you of sales and technical support, billing and credit control, renewal notices, maintenance notices, system changes and other functions relevant to your services with us. We may use your information to measure your experiences of our services and products, improve or develop our products and services, and perform research and analysis.
We are required to make available the personal information we collect from registrants when they apply to register any generic top level domain names (eg., com, net, org, biz, info and name) to the public on a publicly accessible database known as the WHOIS database. This obligation also applies to some of the country code top level domains including the .au domains. We supply a Domain Privacy product which may be used to mask personal information for some domain names.
The public policy behind this requirement is that the personal details of domain name licence holders should be freely available to all other users of the Internet. This public policy is adopted by the domain name industry as a whole. The requirement means, however, that UpTime Web Hosting will not be able to control how members of the public may use the information made available on these publicly accessible databases.
We may use your information to contact you for marketing purposes including but not limited to new products, services, promotions, give-aways, via email and telephone. If you do not wish to receive any marketing communications from UpTime Web Hosting, you may opt-out and stop the delivery of future promotional material from UpTime Web Hosting by following the special instructions in the email you receive or manage your communication preferences. These instructions will tell you how to remove your name from our promotional list.
We may monitor telephone conversations with you in order to facilitate staff training and to maintain our high levels of customer service. We will always inform you prior to any telephone conversation which is monitored in this way to obtain your prior approval.
Where you purchase a digital certificate through us, we are required by the provider of those certificates to collect personal information from you to pass back to that provider (other than your payment details, which we hold internally).
Disclosure of your information to third parties
We may supply your personal information to third parties to perform services on your behalf, such as:
- Market research and the distribution of marketing information to you (except where you have chosen to opt out of receiving this information from us)
- Assisting us with the purposes for which we have collected and used your personal information
- The supply of web hosting, website design, SEO and other services
- Call centre sales and support services (ie Helpdesk).
Our relationships with such third party service providers are governed by our contracts with them. In some cases, those third party service providers to whom we disclose your personal information may reside outside of Australia. Those service contracts contain privacy and confidentiality provisions which are consistent with the Australian Privacy Law obligations.
Accuracy / Access
If you believe that UpTime Web Hosting may hold personal information about you which is inaccurate, or you wish to change or update any of the personal information you have provided, please email us at helpdesk@UpTime Web Hosting.com.au.
The transfer of information across any media may involve a certain degree of risk, and the Internet is no different. However, helping you to keep your information secure is very important to UpTime Web Hosting.
At UpTime Web Hosting, we treat your data with the utmost security and use a range of technologies and policies including firewalls and access controls and restrictions to ensure that your data is secured not only from access and visibility but also from unauthorised alteration or erasure.
You can also use simple precautions to help protect your security, such as protecting against the unauthorised use of your username or password or other authentication id.
Last Updated 15-Nov-2018