UpTime+
Premium Web Hosting Support
Focus on running your website and business, and let UpTime look after all of your technical stuff. Join our UpTime+ client care program and receive premium support and services for a low monthly fee.
$69 per month
UpTime cPanel Clients only
Pay by the month. Cancel anytime.
Web hosting with complete peace of mind
Upgrade your cPanel web hosting with premium support and services included at a low monthly price.
Premium Support
Need help setting up your email accounts or installing add-ons to your website? Our premium support team is here to help.
Priority Tickets
Move to the front of the support queue with high-priority help desk tickets and direct access to level 2 support techs and premium help desk channels.
Health & Performance
We’ll run a performance check on your website to ensure everything is running as quickly as it can and make any recommendations if needed.
Enhanced Security
Complete protection for your website and emails. 24×7 automatic protection and scanning. Granular restoration of remote backup of files and emails.
Is Your Site Online?
24×7 monitoring of your website, SSL certificate and domain. We’ll email you immediately, and our support team will be notified if anything goes offline.
Premium Support Tickets
Gain exclusive access to our Premium Support Departments for help with setting up your email accounts on your devices, upgrading your website or installing new add-ons.
Each month we’ll top up your account with 100 Premium Support Credits that you can use to access support across our entire range of premium support services.
High-Priority Support
Jump ahead of the support queue with high-priority tickets and direct access to level 2 support techs.
We’re here to help with the advanced configuration of your hosting and emails. We’ll help you with tasks like setting up email redirects, spam filtering, domain configuration, DNS management and database management.
24×7 Website Monitoring
The status of your website, SSL certificate and domain name registration is checked 24×7. You can view the status at anytime via the client area. We’ll also email you directly if we detect any changes.
Website Performance
Each month cycle, we will check everything is up to date and that your website is functional and running at its optimal best.
If we find anything that doesn’t look like right, we’ll let you know and discuss the options on how it can be repaired.
Enhanced Security
Your website and emails are protected 24×7 with live proactive defence. We’ll block anything nasty from being uploaded to your website or sent to your mailboxes. With built-in regular scanning and automated clean up your hosting account will remain secure at all times.
Fast Recovery
If the worst should happen and your website goes offline and becomes unstable, we’re here to help. As part of your support plan, we will recover your website back to its operational status as a matter of urgency.
How To Order UpTime+
Follow these easy steps to add UpTime+ to your hosting plan.
If you get stuck, need help or have any questions, please contact our friendly helpdesk team.
Log in to your UpTime Client Account
Click this button to log into your UpTime client area.
Select Your Hosting Plan
From the client area home screen, click on the Hosting Plans box (or order your plan if don’t have one):
Now click on your cPanel plan:
Select the Addon
Look for the Addons and Extras box and select the UpTime+ Premium Support Plan from the drop-down list. Then click the Purchase and Activate button
Complete the Subscription
Finally, follow the checkout process to complete your sign up.
UpTime+ What’s included and what’s not.
We like to up-front in everything we do, so here’s a complete list of what type of support we provide with UpTime+ and what’s not included.
Included Services
- Help with all aspects of configuring and managing your cPanel account
- Installation of Softaculous apps and help with common setup scenarios
- Help with security concerns and resolutions
- Mailbox configuration and general email administration
- Anti-spam configuration
- Email set-up, including installation on devices
(10 premium support tickets per user) - Shared Calendar and Contacts configuration
- Mailing List set-up and configuration
- Email Tracking and Deliverability checking
- Installation of website add-ons, themes, plugins etc.
(50 premium support tickets per installation) - SSL Installation and set-up
- DNS Management (cPanel Only)
- Setting up additional domains and redirects
- PHP upgrades and configuration
- Disk Usage and help with clearing up disk space
- Configuring Directory Privacy
- Configuring Leech and Hotlink Protection
- Back-Up and Restore support
- Hosting resource management (CPU, Memory, Processes)
- Setting up CRON jobs
Not Included
- Content creation including, but not limited to, web page content, blog writing, image sourcing or editing
- Search Engine Optimisation (SEO)
- Search Engine Marketing (SEM)
- Social Media
- Web Design
- Web Development
- Software Development
- Security Audits or Compliance testing
- Third Party Caching
- Reputation Management
- IT Support (Computer, Network or Internet issues)
- Training
If you require assistance with any of the above open a standard helpdesk ticket and we’ll assist with quoting or recommending a third party provider who can help.
Frequently Asked Questions About UpTime+
Here are some common questions about UpTime+ but if you’re not sure or need more information please get in touch.
How do I order UpTime+
UpTime+ is added on to your cPanel Hosting service. Follow the instructions above to add it to your existing service.
How does it work with multiple cPanel accounts?
You only need to order one UpTime+ service to cover all of your current hosting under the one UpTime account.
If your hosting is under separate UpTime client logins then you will need to order separate UpTime+ subscriptions. Talk to us about combining your accounts into a single account if required.
Can I cancel at anytime?
There is no lock-in contract, and you can cancel anytime. Ensure you request a cancellation before your next invoice to avoid being charged. Use the Request Cancellation tool from the client area or send us a helpdesk ticket.
Do premium support credits roll-over?
No, any unused support credits will not roll over into the next month. Each month your account is reset to 100 support credits. UpTime+ is more than just support credits and limiting the number of credits ensures the service remains fair for everyone.
What happens if I run out of support credits?
Additional support credits can be purchased at anytime from our Support page
Can I use UpTime+ with non cPanel hosting?
No, UpTime+ is only for cPanel plans.
Any other services such as Reseller hosting, VPS etc. are not covered under UpTime+.
How Good is Our Support?
Here’s some of our latest reviews from Google.
Exclusive Service
Our UpTime+ support is only available to UpTime clients who host their websites with us.
If you’d like to experience the best support possible with your hosting, consider migrating across to UpTime today. We offer free migration services from any web host with UpTime+.
