Premium Web Hosting Support

Focus on running your website and business, and let UpTime look after all of your technical stuff. Join our UpTime+ client care program and receive premium support and services for a low monthly fee.

$69 per month
UpTime cPanel Clients only

Pay by the month. Cancel anytime.

Web hosting with complete peace of mind

Upgrade your cPanel web hosting with premium support and services included at a low monthly price.

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Premium Support

Need help setting up your email accounts or installing add-ons to your website? Our premium support team is here to help.

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Priority Tickets

Move to the front of the support queue with high-priority help desk tickets and direct access to level 2 support techs and premium help desk channels.

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Health & Performance

We’ll run a performance check on your website to ensure everything is running as quickly as it can and make any recommendations if needed.

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Enhanced Security

Complete protection for your website and emails.  24×7 automatic protection and scanning. Granular restoration of remote backup of files and emails.

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Is Your Site Online?

24×7 monitoring of your website, SSL certificate and domain. We’ll email you immediately, and our support team will be notified if anything goes offline.

Premium Support Tickets

Gain exclusive access to our Premium Support Departments for help with setting up your email accounts on your devices, upgrading your website or installing new add-ons.

Each month we’ll top up your account with 100 Premium Support Credits that you can use to access support across our entire range of premium support services.

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High-Priority Support

Jump ahead of the support queue with high-priority tickets and direct access to level 2 support techs.

We’re here to help with the advanced configuration of your hosting and emails. We’ll help you with tasks like setting up email redirects, spam filtering, domain configuration, DNS management and database management.

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24×7 Website Monitoring

The status of your website, SSL certificate and domain name registration is checked 24×7. You can view the status at anytime via the client area. We’ll also email you directly if we detect any changes.

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Website Performance

Each month cycle, we will check everything is up to date and that your website is functional and running at its optimal best.

If we find anything that doesn’t look like right, we’ll let you know and discuss the options on how it can be repaired.

WordPress Performance

Enhanced Security

Your website and emails are protected 24×7 with live proactive defence. We’ll block anything nasty from being uploaded to your website or sent to your mailboxes. With built-in regular scanning and automated clean up your hosting account will remain secure at all times.

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Fast Recovery

If the worst should happen and your website goes offline and becomes unstable, we’re here to help.  As part of your support plan, we will recover your website back to its operational status as a matter of urgency.


How To Order UpTime+

Follow these easy steps to add UpTime+ to your hosting plan.

If you get stuck, need help or have any questions, please contact our friendly helpdesk team.

Log in to your UpTime Client Account

Click this button to log into your UpTime client area.

Select Your Hosting Plan

From the client area home screen, click on the Hosting Plans box (or order your plan if don’t have one):

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Now click on your cPanel plan:

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Select the Addon

Look for the Addons and Extras box and select the UpTime+ Premium Support Plan from the drop-down list. Then click the Purchase and Activate button

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Complete the Subscription

Finally, follow the checkout process to complete your sign up.

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UpTime+ What’s included and what’s not.

We like to up-front in everything we do, so here’s a complete list of what type of support we provide with UpTime+ and what’s not included.

Included Services
  • Help with all aspects of configuring and managing your cPanel account
  • Installation of Softaculous apps and help with common setup scenarios
  • Help with security concerns and resolutions
  • Mailbox configuration and general email administration
  • Anti-spam configuration
  • Email set-up, including installation on devices
    (10 premium support tickets per user)
  • Shared Calendar and Contacts configuration
  • Mailing List set-up and configuration
  • Email Tracking and Deliverability checking
  • Installation of website add-ons, themes, plugins etc.
    (50 premium support tickets per installation)
  • SSL Installation and set-up
  • DNS Management (cPanel Only)
  • Setting up additional domains and redirects
  • PHP upgrades and configuration
  • Disk Usage and help with clearing up disk space
  • Configuring Directory Privacy
  • Configuring Leech and Hotlink Protection
  • Back-Up and Restore support
  • Hosting resource management (CPU, Memory, Processes)
  • Setting up CRON jobs
Not Included
  • Content creation including, but not limited to, web page content, blog writing, image sourcing or editing
  • Search Engine Optimisation (SEO)
  • Search Engine Marketing (SEM)
  • Social Media
  • Web Design
  • Web Development
  • Software Development
  • Security Audits or Compliance testing
  • Third Party Caching
  • Reputation Management
  • IT Support (Computer, Network or Internet issues)
  • Training

If you require assistance with any of the above open a standard helpdesk ticket and we’ll assist with quoting or recommending a third party provider who can help.

Frequently Asked Questions About UpTime+

Here are some common questions about UpTime+ but if you’re not sure or need more information please get in touch.

How do I order UpTime+

UpTime+ is added on to your cPanel Hosting service. Follow the instructions above to add it to your existing service.

How does it work with multiple cPanel accounts?

You only need to order one UpTime+ service to cover all of your current hosting under the one UpTime account.

If your hosting is under separate UpTime client logins then you will need to order separate UpTime+ subscriptions.  Talk to us about combining your accounts into a single account if required.

Can I cancel at anytime?

There is no lock-in contract, and you can cancel anytime. Ensure you request a cancellation before your next invoice to avoid being charged. Use the Request Cancellation tool from the client area or send us a helpdesk ticket.

Do premium support credits roll-over?

No, any unused support credits will not roll over into the next month. Each month your account is reset to 100 support credits. UpTime+ is more than just support credits and limiting the number of credits ensures the service remains fair for everyone.

What happens if I run out of support credits?

Additional support credits can be purchased at anytime from our Support page

Can I use UpTime+ with non cPanel hosting?

No, UpTime+ is only for cPanel plans.

Any other services such as Reseller hosting, VPS etc. are not covered under UpTime+.

How Good is Our Support?
Here’s some of our latest reviews from Google.


Jan GilfrichJan Gilfrich
12:22 14 Nov 23
Web Hosting Transfer Made EasyFor various reasons I wanted to move our web hosting to a new service provider.As I never did such a transfer before, I was a “little” concerned of what lies ahead.First, I had to find a new web hosting provider. When asking my “friend Google”, all the suggestions on review platforms for web hosting didn’t quite sit right with me. Finally, I found a different review platform and the 1st suggestion on there was UpTime.I did further research and found only positive reviews, a lot of them also pointing out that Uptime is based in Australia, even better in Brisbane, as I found out later.I decided to call UpTime, as I had quite a few questions. Speaking to John, answering all my questions and giving me the confidence that a transfer is easy and all managed by UpTime, I signed up and the entire web hosting transfer started rolling.UpTime kept me very well informed along the way of the transfer progress and after a few days all was done – what a great experience, if only moving house would be so easy.Although early days, I feel, that I will not regret the transfer of our web hosting arrangements to UpTime.In summary, great service, great comms and at a competitive price.Based on this, all I can say is: “Give UpTime a Go”, thanks to John and his Team to make this a transfer an absolute painless and, actually, a great experience for me.PS: Let me say, I normally don’t do reviews or surveys, but John and UpTime really deserve this, based on my so positive experience to date.Cheers, Jan
Don LewisDon Lewis
00:01 23 Oct 23
Highly recommend. Small Australian based company with great prices and friendly support. I did my homework and checked out the other big names and UpTime won hands down for me.
Colin FinlayColin Finlay
01:40 27 Sep 23
So far, so goodcompetitive. pricedThe. technical support was perfect.
Joe MccormackJoe Mccormack
04:42 22 Sep 23
Mark FeldmanMark Feldman
02:27 22 Sep 23
I join the long list of people who have nothing but good to say about this company. I called up yesterday, got through right away to an actual person (John) and had a chat, during which he answered a few questions I had. I signed up about an hour later and immediately set about configuring things, the whole process was absolutely smooth and everything worked exactly as it should.As a side note, I'm only just realizing now how slow the servers at my old provider were. I should have switched to UpTime years ago.
Craig BrewerCraig Brewer
08:50 12 Sep 23
After a client had a few bounces, support quickly identified the error was not at the client's end!I couldn't be happier with the "extremely" quick "local support" I am getting
Carmelo CarboneCarmelo Carbone
10:22 01 Sep 23
I have been dealing with Uptime Web Hosting for some time now and I could not be more than pleased with the outcome and service. My recent engagement was updating some html files and Google Search Console requests.Nothing is every a problem for the team to look into it and even better have the knowledge and skills to resolve.I can be rest assured that I am in very great and experienced hands.
Rod McKellar-StewartRod McKellar-Stewart
10:39 26 Aug 23
Excellent support, highly recommended.
Christopher GeorgeChristopher George
03:51 14 Aug 23
Very prompt and accurate help desk. I would refer them to anybody that asks me who I use.
René RoosRené Roos
02:44 09 Aug 23
Switched from previous hosting provider to UpTime. Can't fault their service so far. Great value for money, responsive and knowledgeable tech support.
Umit Tony TarhanUmit Tony Tarhan
02:51 14 Jun 23
The support from UpTime Web Hosting is unmatched. Their plans are priced well, and performance has been great. Looking forward to growing my business with them.
06:27 09 Jan 23
I contacted over ten different hosting compaines in Sydney and Brisbane, and out of all of them UpTime had the best customer service. I signed on with them because I know I can rely on their support especially in a time of need. They are professional, know their technology, and dont ever talk down to you. 10/10
Yasmin EYasmin E
08:06 02 Dec 22
OMG.. For a non techy here.. I mean I know how to build sites but my goodness.. These guys go above and beyond. They don't give you the whole ‘this is a theme issue’ they care and want you up and running. The problem is I never know who's problem it is but these guys get that and within 5 mins take over your screen to handle 👀👏 with your permission of course. They are in Australia so no off shore tickets.. I will say though, they respond quicker with online support vs phone support.. It was the opposite for me with my last host provider. You're welcome 🤣✔️✔️👍
Peter AlbionPeter Albion
01:36 24 Nov 22
Substantially cheaper than my previous (10 years) host for at least equivalent facility and service response seems to be very quick and effective. Glad I changed since my old service had intermittent issues with my blog dropping out and very slow service response.Since I first reviewed UpTime I've arranged transfers for a couple of organisations for which I maintain websites on a voluntary basis. Each time the service has been extremely efficient and helpful at every step.
Garlicook BeeGarlicook Bee
23:16 07 Nov 22
Exceptional service. Great communication. Easy to deal with. Very happy!!! moved from "WEBCENTRAL" (worst company ever)! Best decision I ever made.
Keith CookKeith Cook
09:41 18 Oct 22
I've been with Uptime for over 12 months now. The change over to uptime at the time was seamless and the web and email service hasn't missed a beat since then. Up till now I've had no need to contact Uptime support as it all just works. Recently I've been trialling home network devices and got lost trying to get device email notifications operating via my uptime email service. John at Uptime sorted this within minutes of me submitting a support ticket. Outstanding. In my experience service providers like this are few and far between. Thank you.

Exclusive Service

Our UpTime+ support is only available to UpTime clients who host their websites with us.

If you’d like to experience the best support possible with your hosting, consider migrating across to UpTime today. We offer free migration services from any web host with UpTime+.