VOIP Solutions

Keep call recordings in your personalised cloud storage. Flexibility to customise which calls to store and for how long.

Connect Webphone to CRMs such as HubSpot, Zendesk, Zoho, etc. and get information from CRM directly during calls or in your contact list and call history.

App for making and receiving calls with many additional features for advanced telephony. Available in a browser and on any desktop system. 

Website visitors only needs to enter a phone number and click 'Call me' and the system will immediately dial this number using a call plan selected in the PBX.

REST API is designed for integration with various third-party software packages like CRMs, Ticketing systems, etc.

Send call event notifications to third party applications. Integrate with almost any CRM on the market.

Call monitoring allows you to listen and discreetly speak to your agents in a real-time call. Supervisors can improve agents performance by offering live training.

A call queue wallboard enables you to monitor the status of your call queues in real-time. See how many callers are waiting in your call queues, average wait time, number of missed and answered calls.

Microsoft Teams users can make and receive calls using Direct Routing. Integrate with the PBX for advanced functionality and access unlimited calling plans.

Create global and/or personal phone books, centrally hosted and accessible on various devices. Manage phone book entries via web portal and combine it with your local device phone book.

Configure a group of devices that can pick up inbound calls from each other. When an inbound call is destined for your colleague who is away from their desk, you can press a predefined key to pick up their call from your device.

Place calls in parking lots and allow users to access via a predefined button on their phone. Let the inbound callers listen to advertisement music while they wait and set the time limit and failover destination in case call is not picked up.

Enable an extra layer of security to your VoIP calls with SRTP. Your voice will be encrypted within our network which will prevent intruders sniffing your calls.

H.264 supported. Place or receive video calls using latest in the video transmission technology.

Extract simple and advanced calling metrics for your team and company. See how many missed calls you have had, your most productive users and also a range of call queue statistics.

Activate phone numbers from almost anywhere in the world. Port in existing numbers including 1300 and 1800 numbers

Configure your company or personal voicemail to be sent to email or be played back on your physical device. Upload or record your own greeting from the web portal or directly from your device.

Route calls based on time, day, month, year. Create complex patterns combining various time conditions. Configure how calls are handled after hours, during weekends for example.

Assign a set of users or devices that ring simultaneously or in a hunt mode, one after another. ideal for sales or support, where you want inbound calls to ring on all staff associated to these departments.

Have your call recordings sent to email addresses of your choice once the inbound or outbound call has terminated. Every recording emailed will include caller ID, time of the call, user ID and custom subject field.

Is a recording you can use anywhere in the call flow. System will play the recording you upload to the caller and will continue to process the call-flow. Could be used if you need to tell something to the caller after some event in the call flow.

When you are unable to pick up a call immediately the call can be placed in a queue with your customised music on hold. Users can answer the calls when they become available.

Configure virtual conference rooms with unlimited number of participants to collaborate via a voice call. Connect your dial-in number with a PIN for security to organise a dial-in conference.

The caller ID prefix will prepend a custom text to the inbound caller ID. This can help you to identify how the call was processed.

Add a PIN code to your inbound call flow for security for applications such as conference rooms, DISA and also to stop callers accessing certain users or groups. As an example, add a PIN code to a ring group for premium support.

Add your problem callers to a blacklist that will automatically terminate inbound calls. A good example of this feature would be to add the caller ID’s of your problem callers so that they get a busy tone every time they attempt to dial your number.

When an inbound call is missed send an email to the departmental manager to notify. Or send an email to your on-call users when an out of hours request is logged.

Divert calls to external numbers of your choice. Most commonly used to divert to mobile numbers outside of business hours or after-hours answering services.